Shipping Policy

Shipping and delivery policy

Usually, after receiving order information, the Company will process the order within 24 hours and respond to customer information about payment and delivery. Delivery time is usually in the range of 3 to 5 days from the date of closing the order, or as agreed with the customer when placing the order. However, there are also cases where the delivery takes longer but only happens in an impossible situation. resistance as follows:

• Our staff can’t contact customers by phone, so we can’t deliver.
• The shipping address you provided is incorrect, or difficult to find.
• The number of orders spiked, causing order processing to be slow.
• The delivery partner is slower than expected, causing the delivery to be delayed, or the delivery partner to be late.

Regarding the shipping fee, we use an external shipping service, so the shipping fee will be calculated according to the fees of the shipping units, depending on the location and volume of the order, when contacting to confirm the order. with customers, will quote specific fees to customers.

Particularly for provincial customers who have a need to buy in bulk, or wholesale customers if they need to buy products, we will ask for the delivery service of shipping companies and the fee will be calculated according to the fees of the suppliers. transportation services or according to the contractual agreement between the two parties.